Nah, zendesk should absolutely have recognised that gaining unauthorised read access to support ticket email chains is a massive security issue. Firstly “support email chains” accounts for proportionately nearly all the data zendesk is handling, so a vulnerability there is core to the product, not at all peripheral, and secondly, who on earth is working in tech today that doesn’t know that your email is they key to all your online accounts?
Zendesk here were blatantly either stupid or in denial and treated a bug reporter as a low life enemy instead of an asset. The kid did right by any plausible moral viewpoint.
They want men to choose who lives or dies. They absolutely do not want women to be in charge of anything. That’s why no exceptions in the case of rape and incest. A man made a decision, they don’t want a woman to have the power to reverse it.