Just me venting:
So I noticed I was getting spammed with crypto Shit on discord. Turns out my friends hotmail got hacked. He didnt have Access to the Account no more and turned to microsoft. Their response was just straight up bullshit because I am so sure that they can try harder but chose not to.
Yes its not unexpected but seeing it Live is a whole another level of disgusting Business practices. Especially the Part where They Tell him that he should buy minecraft again instead of offering a key or something like that. I know That They cant access one Drive really Unless they have a backdoor key but still straight up scummy to Tell him Theres nothing they can do regarding his Account and that his onedrive data is lost.
Edit: I noticed a Lot of people saying its Fake and honestly idk if it is cause he didnt send me the Screenshot with the Mail included and I didnt ask. This is just the sc he sent me and honestly knowing ms and him is all I need personally. I do get some of the doubts tho, yea and I already wondered whether he was writing to a scammer but I didnt question it. Believe what yall will but I dont think its that unbelievable that ms wont bother with „small stuff like that“
i mean, the info is already in the wrong hands. now it’s ONLY in the wrong hands.
At least he got a response. A while ago I clicked on a bad link when drunk and lost control of my Facebook account. Zero response from meta. Wankers. It’s unfortunate, I’d like to delete the account as there are some unfortunate photos of me on there from way back. I guess I will forever be visible wearing my ex’s lacy underwear and gripping a can of strong cider. Ho hum.
Everyone should give up on getting help from Facebook. They replaced all human help with a stupid hub that doesn’t answer everything.
“We don’t want to go through the trouble of trying to verify who the legit owner is even of we think it’s you.”
They are protecting your personal date by not allowing the only person who should be able to access it?
Maybe they’ll give it a quick scan to train their AI.
As a treat.
Yes, data must be protected from users at all costs /s
Only Psychopathic Oligarchs should be responsible for our data.
I don’t know I’m not buying this whole thing.
My company is a Microsoft partner, we deal with all types of issues and requests including account hacking and lockouts. This just doesn’t read like a Microsoft customer support email. It reads more like a scammer actually.
The first paragraph sounds strange and not how they would typically start an investigation response.
They can, and have, recovered full access to our customers’ data in such an event, so weird to say they can’t.
even our engineers cannot retrieve them.
That just reads very strange. They don’t talk like that.
Then the final line with “Sincerely,” improperly indented looks like classic scammer text alignment.
And they wouldn’t sign it as “Microsoft Customer Support”. It would be signed with the agents name and wouldn’t be finite. Their ticketing system places footers that instruct the user to reply to the email for continued support.
This message looks bogus to me.
There’s also the weird line spacing change in the last paragraph
I found the identation weird too but ig we are all just human and maybe someone was tired. Besides that I got the screenshot from my friend
There’s no way Microsoft support hand-writes each email. This would be a form letter, written by corporate, which they then insert relevant details in to.
Yes Idk how Deep he went into the whole Customer support thing but you’re not wrong
Yeah I strongly suspect they’re being re-scammed. Scammers specifically target victims who have been scammed before and will even go and claim to be trying to help prevent the victims from being scammed while further scamming them, whether using perpetual access to their accounts and computer as a VPN endpoint and legitimate accounts to try to bypass fraud protections or just scamming for more money.
Honestly if you can set aside a couple of hours for research, watching Kitboga’s scam baiting videos is really good for learning the hallmarks of common scams and some of the turns of phrase scammers tend to use (they frequently sell scripts and playbooks to eachother so you can have a bunch of completely unrelated scam callcenters using the exact same scam, and naturally folks working there will pick up certain verbage and keep using it even when running completely original scams) you can start with this one in which you can see how literally everyone this victim is relying on is in fact a scammer
Not how that works.
Your friend is continuing to be scammed if they are communicating with this account.
Oh come on! I’m sure that all genuine Microsoft support emails start with “Greetings [customer name]”…
Yep this is the scammer that stole the account and they just want to keep it.
I’m happy to jump on the MS hate train, but yeah, this doesn’t read like a genuine email. I’m pretty sure last time I had to deal with their support, I gave myself a black eye facepalming too hard at some “We hope that this could help” default phrase at the end of a mail telling me they couldn’t. If nothing else, they’ve got their corporate-brand professional politeness on point.
This is absolutely, 100% a fake or scam email. This email did not come from Microsoft.
Found that sus too but thats what he sent me idk. Also is it really that unbelievable that ms will be too lazy to help someone get their account back?
It’s not lazy. They put a key on the vault with only a single key that can open it and gave that key to your friend. your friend then either gave that key away (got phished), made a bunch of copies of it and left them around town (reused passwords), or the rarest option he let a maintenance guy in who swiped it (installed spyware). None of that changes the fact Microsoft doesn’t have another key, but considering how that email is written it looks like another phishing attempt…
Ask your friend to show the email address this came from
It’s that unbelievable that an email from Microsoft support would contain this much relevant explanation about the issue
So, to summarize: “someone broke our security and so we’re forbidding YOU access to YOUR data.”
Sounds about capitalist.
“You fell for a phishing scam and hadn’t enabled two-factor authentication” is more likely, followed closely by “You used the same password for another service/platform that got compromised”.
Microsoft are being unhelpful here and deserve to be criticised, but the fault for the “hack” is almost certainly the responsibility of the user.
I agree, I think it was his fault ofc but microsoft is being totally unhelpful and anyone can fall for scam
It’s not a legitimate support email
That is fair I suppose I didn’t take any steps to actually verify the message. How are you able to verify that it is not legitimate? What was the tell?
The ending is a dead giveaway. There’s essentially no email signature, and communications with MS support have the agent’s name in the signature, not a generic team name.
Additionally, there’s no ticket number. If they had investigated the account and billing history, there would be an associated ticket, a link to said ticket, and verbage about whether or not responding to the email would go on the ticket. A lot of that is handled automatically by contacting them if done electronically.
It’s also just not written like a support email from them, which I get is a bit more of a nebulous tell.
Thanks!💛 I’m sorry you’re so familiar with MS support. I haven’t yet had a good encounter with them nor no any who have
*Nor do I know any who have.
I appreciate it! I once spent 6 hours on hold waiting for support, so unfortunately I’m too familiar.
They tell you to just pay again because most people will. Most people will just roll over and put up with their shit.
Not that I care about Minecraft, but it’s been out like 15 years and it hasn’t come down in price. What are they still paying for with its sales? It’s straight profit at this point. They could comp the guy a key and they would lose absolutely nothing and only gain goodwill, but they know people are hooked on it and will just pay again. Or at least enough people will just pay again to cover the few who won’t.
If your x86-64 machine still runs well, dump Windows and put Linux on it. If it’s starting to show its age, consider the Mac mini. $500 gets you a lot of power. If you do buy another machine capable of running Windows, don’t buy a pre-built one that comes with a Windows license. Either build, or find a seller that doesn’t include the OS or doesn’t include a Windows license. Hell, even consider a used business workstation. They’ll take the volume license for Windows off of it (it probably wasn’t capable of running Windows 11) and you can put Linux on that. If you’re intimidated by Linux, Mac is super easy, but the truth is… so is Linux. Start with Ubuntu, it’s dead simple, and if you really like the way Windows looks and feels, start with something running KDE. I recommend Kubuntu (Ubuntu with KDE instead of GNOME) but Linux Mint is pretty popular too, and that uses KDE by default. And KDE is more than “the Windows-like frontend.” It’s actually a lot nicer than that.
I mean Minecraft still gets regular updates so can’t see that it not being discounted is a problem.
Factorio has never been discounted and people are happy with that, I play both and i am happy with both.
Note I’m not commenting on Microsoft’s decision here as frankly I don’t understand it and whether they have an abundance of caution as they don’t know if this person actually owns the account. But morally I think they should just give the dude a new copy of Minecraft as it costs them nothing really.
This right here is just one of the many reasons why going all in on digital fucking sucks.
Multibillion dollar company acknowledges that your account was accessed & security settings were changed by an unauthorized party but refuses to transfer purchases from that account that is now closed to a new account you set up.
Fucking horseshit.
I can understand data being locked away. It sucks, but too much liability to release to anyone. But products they still sell and you paid for? Fuck you mean I have to create a new account and buy that product again?!
Microsoft is rather inept as a company and always has been, so this action sincerely doesn’t surprise me.
Quit buying MicroIndiaSoft products.
Mc is such a good game tho😞
Let your friend know to get Freesm Launcher. Its a fork of Prism Launcher, which is designed to give you easy control over multiple accounts (local and Microsoft) and multiple instances, and Freesm in particular was made to remove the requirement for a M$ account.
I highly recommend purchasing directly from minecraft.net at least once, because despite the bastard publisher, Mojang do deserve the profit of the sale, whatever they get after M$ and payment processors take their share.
I doubt they take much, if anything, from the sale of Minecraft. they make billions off of the merch and media rights to it, at this point I imagine sales of the game end up being a smaller part of that. and mojang needs the profit to keep pumping out updates to the game for them to sell.
Or, if you like something closer to vanilla MC, maybe check out Luanti! I have a lot of fun. It’s really damn small and you can run it on fairly weak computers.
I’ve actually reset plenty of accounts. You need to send cc info and proof of identity.
I don’t believe this happened.
They 100% can verify a linked Minecraft account and transfer it, or provide a new key.
They just won’t.
I also bet if the US intelligence agencies ask those engineers suddenly have ways to help. Microsoft holds the keys.
If you can do a password reset and not lose data, it means the data was encrypted with a key that wasn’t your password. This is either a scam or a lie.
They will, however, ask you for the account info/receipt to recover it. When you reply, a different help desk person will reply asking for that info you just sent. When you reply, a different help desk person will reply asking for that info you just sent. When you reply, a different help desk person will reply asking for that info you just sent.
… I got to five replies (in a chain, with history and all requested info attached) before I gave up. Just another reason I hate microsoft
I’d be curious to see where that links to create a new account takes you to… probably toward htt//youdumbfuck.lol
when my MS got hacked i verified with my ID that its me and they said “yup, its you, so we’re blocking the account instead of giving it back to you”. had to buy minecraft again :(
Fuuuuuuck do I hate corpo speak. All the fake friendlynesses and well wishes, ugh, go fuck yourself
