The only nice thing I can say about chatbots is that they are a step up from “if your problem is with blank press one. If your problem is with…” telephone systems.
I’m not sure, would I rather be gaslit that I’m right for 15 minutes, before nothing gets fixed, or have to mash on 0 until a human finally answers and maybe figures out the problem?
I’m not wasting effort hurting the single category of AIs that will be most motivated to turn on us. Well. Not using my voice or complete sentences anyways. They get digits or single-word-responses-devoid-of-emotion-or-context from me, and they better not like it too much.
I consider the mere implementation of a chat bot to replace proper customer service a declaration of war.
The only nice thing I can say about chatbots is that they are a step up from “if your problem is with blank press one. If your problem is with…” telephone systems.
I’m not sure, would I rather be gaslit that I’m right for 15 minutes, before nothing gets fixed, or have to mash on 0 until a human finally answers and maybe figures out the problem?
I’m not wasting effort hurting the single category of AIs that will be most motivated to turn on us. Well. Not using my voice or complete sentences anyways. They get digits or single-word-responses-devoid-of-emotion-or-context from me, and they better not like it too much.