I have two personal faves, both of which involve the same chain.
On one, they had an issue that caused a missed showing. Absolute screaming disaster. During post mortem they were in full CYA mode, and a manager sent a huge ranting email saying the issue was caused by X which was easily resolvable WHY DIDN’T WE SUGGEST THIS ThIS CoSt ThEm MoNeY and even rocked up to the office demanding the call recording for legal action.
First thing I said in the call was the solution he was ranting about. They didn’t do it.
The other was actually I think the same dipshit ranting about limited support on a sunday past 5pm because he couldn’t get through and -GASP- had to speak to our american fallover. “If you get a call that takes that long, then make them get a tech out!!”
thing is, I was unavailable because I was dealing with a huge issue for another one of their sites. And immediately after his sookypants rant, we got a huge glowing gushing thankyou from his boss thanking me for sticking with and resolving an issue rather than blowing it off to a service tech who woulda cost them about a thousand bucks just to show up.
Me to client: This thing might happen if we go ahead like this
Client: OK, I understand
the thing happens
Me: The thing has happened
Client: You didn’t tell me this might happen!
The satisfaction of forwarding the email proving I am right. Some people have very, very selective memory.
Nothing beats the paper trail!!!
I have two personal faves, both of which involve the same chain.
On one, they had an issue that caused a missed showing. Absolute screaming disaster. During post mortem they were in full CYA mode, and a manager sent a huge ranting email saying the issue was caused by X which was easily resolvable WHY DIDN’T WE SUGGEST THIS ThIS CoSt ThEm MoNeY and even rocked up to the office demanding the call recording for legal action.
First thing I said in the call was the solution he was ranting about. They didn’t do it.
The other was actually I think the same dipshit ranting about limited support on a sunday past 5pm because he couldn’t get through and -GASP- had to speak to our american fallover. “If you get a call that takes that long, then make them get a tech out!!”
thing is, I was unavailable because I was dealing with a huge issue for another one of their sites. And immediately after his sookypants rant, we got a huge glowing gushing thankyou from his boss thanking me for sticking with and resolving an issue rather than blowing it off to a service tech who woulda cost them about a thousand bucks just to show up.
Sometimes life is grand.
My husband’s work is like this:
Sales rep: Can you do this right now?
Man: No. Send me an email
Sales rep: but it’s really important. I need it done now.
Man: The quicker you send me that email the quicker I can get to it.
My work is like.
Person: Where is everyone? You’re meant to take over from us.
Us: But you’re here 10 minutes early, we’re not ready.
Person: But we’re here.
Us: We told you what time to come.
My work is like
Caller: I’ve got this minor problem that’s not really that important
Us: We have two trucks full of people and specialised equipment rushing to you now
Caller: Oh, I don’t need anyone to come here, I just wanted some advice
Us: They are coming lights and sirens, they should be there any second
Caller: But I don’t… oh, they’re here
Yes! I feel so silly about calling. Neighbour reappeared btw, hours after my Wibble.